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  • Returns and Refunds
    Returns and Refunds are only accepted in the situation where RWH Apparel, LLC has made a mistake (Misspelled name or wrong item). All other items are not eligible for a refund. If there is an issue with the item, please contact RWH Apparel, LLC within 2 business days of receiving the item to discuss the next steps. An effort will be made to contact you if we receive an item back as a return to sender (RTS). RWH Apparel, LLC will hold onto RTS items for 45 days after contacting buyer, and them the item will be donated.
  • Cancellations
    If for some reason you need to cancel your order, you must email or convo me within 2 hours of the order being placed. I do not accept cancellations outside of this window and cancellations will not be accepted due to not understanding the processing time. Please read all processing/shipping times before placing the order.
  • Care Instructions
    All care instructions are located in apparel description details on listing.
  • Name Sizing
    The size of the names on items when monogrammed is dependent on the number of letters in the name. Longer names will have smaller letters to fit in the space. If you are ordering multiple items and want the size of the names to all match, please be specific about that. Otherwise, the letters will be as large as they can to fit the space and/or RWH Apparel, LLC will use their judgement of what size monogram looks best on the item purchased.
  • Shipping Deadlines
    RWH Apparel, LLC cannot guarantee that an item will be delivered by a certain date unless we discuss it before hand and express shipping is used. Asking in the "notes to seller" section for the item to be shipped quicker than the expected turnaround time is NOT a guarantee that the item will ship out faster.
  • Fonts and Monogram Initials
    Monograms are traditionally in the order first, LAST, middle and the last name initial being in the center and larger (fLm), I will monogram in the order that is given, so please make sure the order is correct. If you would prefer a different order, be specific about what you want. If a font is not specified, RWH Apparel, LLC will use the font shown on the listing or our best judgement of what will look good with your monogram. Please let us know if you have a specific choice. Proofs are available upon request. Refunds are NOT given due to customer disliking a font. If you are concerned about the letters or the way that your name will look, please request a proof to approve prior to ordering.
  • Rush Orders
    Rush orders will only by honored if prior agreement is made and an additional Rush fee is applied. Fees are determined by the time frame requested. Within one week - $25.00 Rush Fee will be applied.
  • Privacy Policy
    RWH Apparel, LLC is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines our practices and policies regarding the collection, use, and disclosure of personal information that we collect from users of our website. Collection of Information: We collect personal information such as your name, email address, and phone number when you create an account or place an order on our website. We may also collect non-personal information such as your IP address, browser type, and referring URL. Use of Information: We use your personal information to process your orders, communicate with you, and provide you with the best possible service. We may also use your information to send you promotional materials and newsletters, but you may opt-out of these communications at any time. Disclosure of Information: We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing orders, and providing customer service. We may also disclose your information if required by law or if we believe that such disclosure is necessary to protect our rights, property, or safety. Data Security: We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information. Cookies: We use cookies to enhance your experience on our website and to analyze how users interact with our site. You may disable cookies in your browser settings, but doing so may limit some features of our website. Changes to this Policy: We reserve the right to modify this Privacy Policy at any time. We encourage you to review this Policy periodically to stay informed about how we are protecting your privacy. Contact Us: If you have any questions or concerns about our Privacy Policy, please contact us at info@renewingwithhope.com.
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